Plat4M Hosting Service Level
Agreement & Uptime Policy
DOWNTIME CREDIT POLICY
COVERAGE
This Downtime Credit Policy Agreement applies only if you are a Plat4M Hosting web hosting client.
UPTIME
Plat4M Hosting strives to maintain 99.9% service availability. Uptime
coverage includes web site, email, and other virtual services only. Third
party control panel applications are excluded.
CREDITS
In the event of an outage where Plat4M Hosting does not meet 99.9% uptime,
Plat4M Hosting will issue a credit to the clients account only for
the monthly service as calculated below. This will be calculated by
a 24 hour day in a calendar month, with the maximum credit not to exceed
the monthly service charge for the affected month. Credits are only
issued to accounts in good financial standing with Plat4M Hosting
CREDIT CALCULATION METHOD
One(1) hour is equal to One(1) day of service. For outages of 8 hours
or more a maximum credit of one full month of service will be credited
to the client account.
Example Credit on our Unix Web plan.
Downtime Example Credit, 30 Day month used in calculation
15 Minutes $0.24
1 Hour $0.99
2 Hours $1.96
3 Hours $2.97
4 Hours $3.96
Additional, up to 8 hours. $0.99 per hour, up to, but not to exceed,
the total monthly fee of $29.95
8 hours or more is equal to a full credit for the affected months service.
HOW TO REQUEST CREDIT
In order to receive a credit to your account, you must request a credit
within seven (7) business days of your experienced downtime. All requests
must be submitted using the Plat4M Hosting Credit Request Form. All
requests must contain your account number and/or client's user name,
the dates and times of the downtime of your web site, the domain that
experienced downtime, the ticket number of a support request regarding
the issue, and the server said domain is hosted on. Plat4M Hosting
will make every effort possible to credit your account in a timely
manner. Credit to your account shall be the exclusive resolution to
any website downtime. All credits issued are at the sole discretion
of Plat4M Hosting
RESTRICTIONS
Credits shall not be provided to you in the event that you have downtime
resulting from scheduled maintenance, account suspensions or downtimes
resulting from client own coding or applications, or circumstances
beyond Plat4M Hosting's control, including and without limitation,
acts of any governmental body, acts of God, war, insurrection, embargo,
sabotage, fire, flood, labor disturbance, interruption of or delay
in transportation, unavailability of interruption or delay in telecommunications
or third party services (including DNS propagation), failure of third
party software or hardware or inability to obtain raw materials, supplies,
or power used in or equipment needed for provision of services
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