FAQs > Connectivity

I can't see my site. Why?

If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations: Try to reach the site using the IP address. If you are successful, the domain name is either not active or not yet propagated. For a NEW domain, it may take up to a week for the name to be released by InterNIC and propagated to DNS’s (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer). If it is an older domain that has previously been reachable, the name may be on hold with InterNIC. Contact InterNIC (link to networksolutions.com) directly to determine the reason the name is on hold. It may be due to non payment or a lost payment. If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by InterNIC: Clear your browser cache and try again. If you are using Netscape Navigator, first select Options | Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload. For Internet Explorer Select View | Options, then the Navigation tab and click "Clear History" and OK, then click Refresh.

Note: Netscape may require manually clearing the cache.

With Windows Explorer find the Netscape folder (e.g. C:\Program Files\Netscape\Navigator\Cache - then highlight and delete the files in the Cache folder - then click on Reload) If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP. They may not have updated their DNS records. If you are still unable to reach it after all of these steps, contact support (link to support trouble ticket) for assistance. Be sure to describe all the steps you have already taken. If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems.